RETURNS AND REFUNDS
All returns must be authorized and accompanied by a Return Merchandise Authorization ("RMA"), freight prepaid. No COD Freight Collect Returns will be accepted and the customer is responsible for shipping charges on all returns. Please contact RIPP /RAND at (718) 815-1313 - Technical Support Department to obtain your RMA and have available a copy of the original invoice for the product.
ALL order cancelations are subject to a 5% restocking fee up to 72hrs from when the order was placed. After 72hrs your order cancelation will be subject to a 10% fee.
All orders that have shipped and returning to RIPP / RAND will be subject to a 20% restocking fee. Prior to RAND providing a refund, credit, or deduction from outstanding amounts due. Discontinued, damaged, special ordered, custom ordered, and value-added items are not returnable; no refunds are provided. All returns must be in "like new" condition. Any refund, credit, or deduction from outstanding amounts due will be made only after inspection and approval by RAND. All returns must be received within 15 business days from the date that RAND provides a RMA number and be accompanied by a copy of the original invoice and a brief explanation of the reason for return.
NO Returns on any item that has been used.
A restocking fee pays for sales labor, assembly labor, warranty documentation, parts allocation, material allocation, material ordering, electronics programing, paper work filing, physical restocking and inventory adjustments, and credit card transaction cost.